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1. Ash Urns
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2. The Mosquito
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3. Benches
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4. Litter Cans
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5. ADA Wheelchair Tables
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6. Bike Racks
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7. Tables
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8. Memorial - Dedication Plaques
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9. Planters
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10. Smokers Outpost
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11. Ash & Trash
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12. Dog Waste BAGS, POOP STOP
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13. Pedestal Bases
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14. Sof-Trak
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15. Projects
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16. Needle Disposal
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17. The Coffee Can Ash Urn Files
Skatepark Equipment

FAQhotel ashtrays

Below are some of our more popular frequently asked questions. If your answer is not listed, please contact us online or at 1-800-653-1222 and we will return your message in a prompt manner.

Benches & Street Furnishings
     Q: What's the warranty on these items?
     Q: What colurs do the plastic items come in - the slats -
     Q: Can these benches, tables & litter cans be BOLTED down to the concrete?
     Q: Can we get replacement slats?
     Q: Can we get custom sizes?
     Q: What lengths do the benches & tables come in?
     Q: Do the street furnishings come fully assembled during shipping? Can we order them un-assembled to save some money?
     Q: Where can I see some of these items?
     Q: Does the plastic wood look like real wood? What is it made of?

Ordering
     Q: Can I get a Price quote over the Phone for a larger order?
     Q: How can I find my local reseller of these items?

Shipping
     Q: I live outside of North America - can I still receive your products?
     Q: How long is typical delivery?
     Q: Do you ship street furnishings assembled or unassembled? Do we have a choice?

Other
     Q: Can I get a replacement KEY for my Ashtray?
     Q: Are you GSA approved?
     Q: Can I return a Product?
     Q: Do the products carry a Warranty or Guarantee?
     Q: Can I fax in my company Purchase Order to you?
     Q: How do I mount the Ashtray to the wall?
     Q: Will the Ashtray rust?
     Q: Can I get my Company colour or Logo onto the unit I buy?


Benches & Street Furnishings
     Q: What's the warranty on these items?
  A: Made in Canada this lineup of long lasting furniture :
- Recycled Plastic 25 YEAR WARRANTY Warp free, Rot free, Rust Free, Crack Free & Splinter free
- Steel framework -15 YEAR WARRANTY - not to warp or sag -
- Steel framework -8 YEAR WARRANTY - not to rust, chip or flake -
-Made for life in the Canadian USA climate
-Easy to install & maintain – Anchors to the ground in minutes
-Easy replacement of Plastic components from Parking lot damage if need be.
-TAKES THE WEIGHT OF BIG PEOPLE MEN –WILL NOT BEND OR BUCKLE!

Choose from 5 colors of plastic slats –Green, Redwood, Beige, Brown Gray
   
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     Q: What colurs do the plastic items come in - the slats -
  A: Choose from 5 colors of plastic slats –Green, Redwood, Beige, Brown & Gray
   
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     Q: Can these benches, tables & litter cans be BOLTED down to the concrete?
  A: YES -everything we sell on the site is made to do just that -each piece of street furniture is made with anchoring holes in the feet, bottom or base for bolting -

Most of the street furniture can also be ordered at no addtional cost as in-ground or embedded concrete sono tube installation.
   
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     Q: Can we get replacement slats?
  A: Sure -anyone with a socket set can replace any of the slats on any piece easily -
   
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     Q: Can we get custom sizes?
  A: Yes -we love custom orders -just ask -
   
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     Q: What lengths do the benches & tables come in?
  A: Benches typically come in 5 6 & some in 8 footers - same basic formula for the tables as well.

Wheelchair accessable tables like # 174504 are 8 footers
   
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     Q: Do the street furnishings come fully assembled during shipping? Can we order them un-assembled to save some money?
  A: We ship about 95% of these items fully assembled, it usually doesn't save enough $ when weighed against the time to assemble on the consignee's end to ship un-assembled.

If you'd like to save $ & ship unassembled we'll be happy to do so -just ask.

Orders of bulk tables for instance, going from our Eastern plant to the West Coast may see a 20% shipping reduction when shipping un-assembled.
   
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     Q: Where can I see some of these items?
  A: Please contact rsalo@buttstop.com & we'll email out a price list with a customer list where you can go to view our goods on site.
   
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     Q: Does the plastic wood look like real wood? What is it made of?
  A: The "Ultra-plast" recycled plastic slats we use do have a classy matte finish with an imbossed grain. The lumber is not meant to look like or imitate wood.

The testimonial to the great appearance of the plastic slats is we've never had a compaint or return on these items with over a thousand pieces sold.

The plastic is 100% post consumer plastics -bottles, bags, margarine tubs ect.

   
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Ordering
     Q: Can I get a Price quote over the Phone for a larger order?
  A: YES! We are always happy to work with potential customers on large orders!
Just call for a quote.
   
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     Q: How can I find my local reseller of these items?
  A: Johnson's does have dealer of our unique items - please call 1-800-653-1222.
   
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Shipping
     Q: I live outside of North America - can I still receive your products?
  A: Yes we ship world-wide. Shipping rates vary by product and country. Costs for shipping outside of North America are priced on a per country basis.
   
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     Q: How long is typical delivery?
  A: Most orders arrive to you the customer in 4 -7 days.
   
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     Q: Do you ship street furnishings assembled or unassembled? Do we have a choice?
  A: We ship about 95% of these items fully assembled, it usually doesn't save enough $ when weighed against the time to assemble on the consignee's end to ship un-assembled.

If you'd like to save $ & ship unassembled we'll be happy to do so -just ask.

Orders of bulk tables for instance, going from our Eastern plant to the West Coast may see a 20% shipping reduction when shipping un-assembled.
   
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Other
     Q: Can I get a replacement KEY for my Ashtray?
  A: We have replacement KEY sets for $14.95. includes 2 keys, all taxes & postal mailing - 7-10 day delivery in North America -

**If you need your keys faster please advise us & UPS courier charges will be extra -***

Please make sure to check over your existing urn for the number of disposal holes, does it have a lid, a Buttstop hexagonal decal & other unique charictaristics before you call so we can match up the keys to the urn you presently have.
   
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     Q: Are you GSA approved?
  A: At this time we do not carry a GSA Contract Number, although our units are happily used all over the world by US Government installations. As well we have several distributors that carry our line-up and do have a GSA rating.
   
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     Q: Can I return a Product?
  A: Please call Russ Salo for a Return Authorization number at 1-800-653-1222.
   
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     Q: Do the products carry a Warranty or Guarantee?
  A: We stand behind all of our items.
We will replace defective units due to workmanship for a full year after purchase date.
Please call Russ for a Return Authorization number at 1-800-653-1222.
   
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     Q: Can I fax in my company Purchase Order to you?
  A: YES! We are always happy to work with customers on company PO's Fax attention to Russ Salo at 1-888-528-4444.
   
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     Q: How do I mount the Ashtray to the wall?
  A: We have over 60,000 of our urns mounted to brick walls. Simply drill with a Masonry bit into the mortar joint of your brick wall & screw in the unit. The Ashtrays may also be mounted easily with wood or self tapping metal screws onto the appropriate surface.
   
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     Q: Will the Ashtray rust?
  A: Our flagship "BUTT-OUT" Industrial unit is all stainless & can't rust.
   
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     Q: Can I get my Company colour or Logo onto the unit I buy?
  A: YES! We are experts at customizing your Ashtray or litter cans with your company colour or logo! Just call for a quote.
   
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